After sale services
Among industrial Radio Frequency equipment manufacturers worldwide, Stalam offers to its customers the most professional, prompt and convenient after sale services, both as to spare parts supply and technical assistance.
Spare parts available on stock
Availability in stock of at least 80% of standard mechanical and electrical components of the RF equipment manufactured in the last 20 years (approx. 2000 units).
Shipment of spare parts available in stock at latest within 24 hours from the order (generally, orders confirmed before h. 12:00 noon time are dispatched through selected courier services on the same day before h. 16:00). Spare parts not available in stock are manufactured in-house or procured in the shortest possible time.
On-call assistance through a dedicated phone line, or via fax / E-mail, by an English speaking trouble-shooting engineer available full time during office working hours.
Prompt on-site assistance
On-site mechanical, electrical & software assistance by servicing engineers departing from Stalam or its overseas servicing centres within 12-48 hours for interventions within Europe and 48-72 hours for interventions outside Europe.